Last updated: October 22, 2026
This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by ITAnexa.
Project-based services
For one-time projects (such as websites and Shopify stores):
- If you cancel before work has started, your advance payment will be refunded minus any third-party costs already paid (such as themes, plugins or domains).
- If you cancel after work has started, the advance covers work completed up to that point and is generally non-refundable.
- Once a project is completed and approved, payments are non-refundable.
Monthly services
For monthly services (SEO, ads management, social media management and content):
- You can cancel at any time with written notice before your next billing date.
- Fees for the current month are non-refundable because the work and planning for that month have already begun.
- No further charges will be made after cancellation takes effect.
Advertising spend
Money spent directly on advertising platforms (Google, Meta, TikTok, etc.) is paid to those platforms and cannot be refunded by ITAnexa.
Revisions and satisfaction
Our proposals include an agreed number of revisions. If you are not happy with any part of the work, please tell us — we will do our best to fix it within the agreed scope before any refund is considered.
How to request a cancellation or refund
Send your request by email to info@itanexa.com with your name, project details and reason. We aim to respond within 3 business days, and approved refunds are processed within 7–14 business days.
Contact us
If you have any questions about this page, contact us at info@itanexa.com or on WhatsApp at +92 300 9075112.
ITAnexa — Digital Growth Agency, Rahim Yar Khan, Punjab, Pakistan.